Security and compliance are as important to us as it is to our clients.

Del Mar is committed to maintaining its reputation and the reputation of its clients by adhering to the highest standards in compliance. We go above and beyond to comply with the constantly changing regulatory requirements, including federal and state consumer financial protection laws. Del Mar has established an extensive Compliance Program with internal policies and procedures, oversight of our agent network, and compliance with applicable laws, regulations and client requirements.

Our Del Mar’s Compliance program includes:

Data Protection

We take every precaution possible to ensure our client’s sensitive customer data is secured. Del Mar utilizes the most advanced security protection technologies available today to safeguard user data.  We back our security practice by maintaining standards that meet SOC 2 compliance.  Our internal controls are routinely audited by approved SOC 2 auditors to ensure we are meeting the Trust Service Principles.

 

Vendor Oversight

Del Mar holds itself to the highest standards in the repossession management industry, and conducts tests and controls of all policies. Our goal is to maintain the reputations of Del Mar and its clients. All vendors must meet and maintain our stringent standards to work with Del Mar. Our Vender Management team closely manages all vendor information including Insurance Certificates, Contracts, Licenses, Bonds and additional documentation considered essential by our clients.

 

Internal Training

Del Mar’s extensive internal training includes two weeks of classroom instruction along with four weeks of hands-on coaching. Successful graduates of classroom training will have a thorough knowledge of the repossession industry, applicable laws, regulations, cyber security, and complaint managing. Ongoing compliance education is a performance requirement for all employees and includes training on industry laws and regulations.

“Although going through a reposession is not the best experience, the Del Mar staff went out of it’s way to make me feel as comfortable as possible during each step of the process.”
- Dallas, TX